Dirndl.com - Support
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How do I contact you? How do I use the customer query system?
How do I measure correctly?
How do I find the correctly sized costume?
Will sold out items be made available in future?
Why are some products and variations immediately available while others aren't?
Why can't I find an item via its serial number in the search toolbar?
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How do I place an order at Dirndl.com?
Is there a minimum order amount?
Are discounts available for large groups or organisations?
How can I redeem my voucher?
How can I cancel my order or amend it afterwards?
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What payment methods are available and is my payment secure?
Where can I find your bank details?
Can I pay on account at Dirndl.com?
Will I receive an invoice for my order?
I paid with PayPal and did not receive an order confirmation.
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Shipping & Delivery
Why has my order not yet arrived?
How long does delivery normally take?
What are the shipping costs?
Do you offer an express delivery option?
Can I have my order delivered to a different address or PO Box?
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Returns & Replacements
How can I return my order?
How and when will I receive my refunded monies?
Will I receive a message regarding the status of my return?
What happens if the product i've received is damaged or faulty?
Do you have a shop or warehouse where I can pick up my order personally?
How do I become a Dirndl.com customer?
I have forgotten my login details / password
How can I alter my name / address details?
Privacy & Security
Is my data safe? Which data is stored in the customer account?
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