Support

Contact 1

• How do I contact you? How do I use the customer query system?

Product 5

• How do I find the right size costume?
• Will sold out items be made available in future?
• Why are some products and variations immediately available while others aren't?
• Why can't I find an item via its serial number in the search toolbar?
• Which specific items are included with my Dirndl order?

Order 6

• How do I place an order at Dirndl.com?
• Is there a minimum order amount?
• Are discounts available for large groups or organisations?
• How can I redeem my voucher?
• How can I cancel my order or amend it afterwards?

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Payment 6

• What payment methods are available and is my payment secure?
• Where can I find your bank details?
• Can I pay on account at Dirndl.com?
• Will I receive an invoice for my order?
• I paid with PayPal and did not receive an order confirmation.

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Shipping & Delivery 9

• Why has my order not yet arrived?
• How long does delivery normally take?
• What are the shipping costs?
• Do you offer an express delivery option?
• Can I have my order delivered to a different address or PO Box?

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Returns & Replacements 5

• How can I return my order?
• How and when will I receive my refunded monies?
• Will I receive a message regarding the status of my return?
• How can I exchange an item?
• What happens if the product i've received is damaged or faulty?

Shop 1

• Do you have a shop or warehouse where I can pick up my order personally?

Customer Account 3

• How do I become a Dirndl.com customer?
• I have forgotten my login details / password
• How can I alter my name / address details?

Privacy & Security 1

• Is my data safe? Which data is stored in the customer account?