As soon as we have received your return, you will receive a confirmation by e-mail. If you have received this email, it will generally take 3-5 days for you to receive your refund. Please note that during public holidays or festival seasons, refunds may take a few extra days. We therefore ask for your understanding.

We will refund the monies via the payment method you have chosen. This means that if you have paid with your credit card for example, the amount of your return will be credited to your credit card.