English
German
Danish
Dutch
English
French
Italian
Polish
Spanish
Swedish
Welcome
Login
Home
Solutions
How can we help you today?
You will get quick help here - find updates on your orders and answers to all your questions.
Enter your search term here...
Search
Contact customer service
Check Ticket Status
×
This article is not available in English, view it in
German
Most popular articles
How can I return my order?
How can I contact you? How does the customer query system work?
How long does delivery normally take?
How do I find the correctly sized costume?
Knowledge base
Contact
1
How can I contact you? How does the customer query system work?
Product
6
How do I measure correctly?
How do I find the correctly sized costume?
Will sold out items be made available in future?
Why are some products and variations immediately available while others aren't?
Why can't I find an item via its serial number in the search toolbar?
See all 6 articles
Order
6
How do I place an order at Dirndl.com?
Is there a minimum order amount?
Are discounts available for large groups or organisations?
How can I redeem my voucher?
How can I cancel my order or amend it afterwards?
See all 6 articles
Payment
7
What payment methods are available and is my payment secure?
Where can I find your bank details?
Can I pay on account at Dirndl.com?
Will I receive an invoice for my order?
I paid with PayPal and did not receive an order confirmation.
See all 7 articles
Shipping & Delivery
8
Why has my order not yet arrived?
How long does delivery normally take?
What are the shipping costs?
Do you offer an express delivery option?
Can I have my order delivered to a different address or PO Box?
See all 8 articles
Returns & Replacements
3
How can I return my order?
How and when will I receive my refunded monies?
What happens if the product i've received is damaged or faulty?
Customer Account
3
How do I become a Dirndl.com customer?
I have forgotten my login details / password
How can I alter my name / address details?
Privacy & Security
1
Is my data safe? Which data is stored in the customer account?