What happens if I am not at home when my order is delivered?
Modified on: Mon, 2 Sep, 2019 at 12:13 PM
In this case, UPS will unfortunately return the package to us. Often the couriers will try again the next day, but this is not guaranteed. We therefore recommend that you attach a note to your door, including your signature, with the request to hand the package over to a neighbour. However, even in this case we cannot guarantee that UPS will not return the package to us. Not to worry, you can contact our Customer Service Team and schedule the delivery so that it arrives within a certain period of time.
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