As soon as we have processed your return, you will receive an automatic confirmation e-mail from us.
If you have not yet received a refund for your return, please contact us and quote the tracking number of your return. Please always keep the UPS receipt to prevent the package from getting lost. With UPS, you can track whether your package has already arrived.

To check the status of your return, you can log in to our Returns Portal with your invoice number or order number and view all of the important information regarding your order.